As part of our continuous effort to give you a better experience, we have just migrated our customer support processes to a new system called Freshdesk. We strive to take full advantage of the powerful capabilities of Freshdesk in order to give you a better and quicker support experience.
Not a lot changes in terms of how you get in touch with us. You can still shoot us an email to support@nologynetworks.com, and our support system will automatically create a ticket on your behalf just like we always have.
You will also be notified of our responses and status changes to your tickets via email as well, and you can send out your replies directly.
The first time you send us a support question, you will receive an email with activation instructions to log-in to our support portal at nologynetworks.com. Going forward, you can check the status or add comments to your support queries here.
We are actively populating our support portal with FAQs and solutions in our knowledge base, so you can help yourself to how-tos and instructions to fix common issues or setup new services or users with just a few simple clicks.
Talk to us on Social too
Our support team is now listening to conversations on our Twitter handle (@nologynetworks). In addition to phone, email and through our website, feel free to reach us on Twitter as well.
We love hearing from you
We strive to give you an awesome support experience with every contact, and your feedback will help us get there faster. We will be sending out satisfaction surveys for you to rate your support experience with us periodically. If you have any doubts or questions regarding our new support tools and policies, please drop us a line at support@nologynetworks.com, and we’ll be glad to assist you. And make sure you visit our new support portal at www.nologynetworks.com under the log-in section.
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